Refund policy
Last updated: 29 October 2026
60-day money back guarantee
If Oak is not for you, tell us within 60 days of your first order being delivered and we will refund the price of that order, even if the pouch has been opened. The guarantee covers your first purchase of each product, once per customer.
How to ask for a refund
- Email hello@drinkoak.com with your order number and the email used to order.
- We may ask you to send back any unopened product. If we ask for a return, we will tell you where to send it.
- Once your request is approved, the refund goes back to your original payment method. Your bank or card provider may take 5 to 10 business days to show it.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not what you ordered, email hello@drinkoak.com within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.
Subscriptions
You can pause, skip, change or cancel a subscription at any time before your next billing date from your account or by emailing us. Orders that have already been billed and shipped are covered by the guarantee above for first orders, and by the damaged or faulty rule for every order.
What is not covered
- Repeat refund requests for the same product after the first order.
- Free gifts, which are not refunded separately.
- Orders where the request is made more than 60 days after delivery, except where the law gives you a right to a remedy.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have further rights under the laws of the US state you live in. Nothing in this policy limits those rights.